Senior Platform Support Engineer & Technical Account Manager at Netuitive
Netuitive is a full-stack monitoring solution built on machine-learning for smart alarms, cost reports, and tool consolidation.
Premium Support Lead Engineer at MicroStrategy
MicroStrategy is a business intelligence platform for Enterprise, Cloud, and Mobile applications. Premium Support is the highest-tier available, comprising of teams of dedicated engineers to support MicroStrategy's most valuable and complex customers. The Premium Support lead is responsible for a dozen Engineers, their customers, and MicroStrategy business objectives.
Senior Premium Support Engineer at MicroStrategy
MicroStrategy is a business intelligence platform for Enterprise, Cloud, and Mobile applications. Premium Support is the highest-tier available, comprising of teams of dedicated engineers to support MicroStrategy's most valuable and complex customers. Premium Support Engineers are responsible for the entire casework for up to 6 premium customers. Comprising of site visits, executive meetings, tight SLA requirements, and 24x7 upgrade support.
Technical Consultant at Virginia Tech - University Computing Support
University Computing Support, also known as '4HELP,' proivdes students, faculty, and staff with on-call support for all topics. The summer program 'Get Connected' works with incoming freshment to orient and connect them to the Virginia Tech network and onboard them on online services.
Clerk at Virginia Tech Services, Inc.
Virginia Tech Service's on-campus bookstore, working in the Textbook department.
Consultant at Sean McClanahan Consulting
Sean McClanahan Cosulting offered small business and personal computing services.
Technical Support Respresentative at Visuallink Telecommunications, Inc.
Visuallink is a local internet service provider, at the time offering dial-up, satiellete, and ISDN network services.
Treasurer at Long Branch Creek Civic Association
Long Branch Creek Civic Association is apart of the Arlington County and Arlington Civic Federation for community outreach and advocacy. The Civic Associations promote the general welfare of Arlington County and vicinity in a non-partisan, non-sectarian, non-sectional, and non-political manner
Low-Income / NSA Representiative at Arlington County Community Development Block Grant Citizens' Advisory Committee (CDCAC)
The Community Development Citizens Advisory Committee (CDCAC) reviews grant requests, evaluates programs and makes recommendations to the County Board for the use of federal Community Development Block Grant and Community Services Block Grant (CDBG) funds. The Committee also advises on the development of the annual Community Development program as part of Arlington’s five-year Consolidated Plan
Greeter at Honor Flight DCA
Volunteer to greet veterans as they arrive at DCA. This organization proviced free travel to groups of veterans in order to see their momuments before its too late.
Norweigian Almond Cake
Awarded for excellence in Q1 2012
Awarded for excellence in Q3 2012
Fall 2008, Spring 2010, Fall 2010
Letter of Commendation (Citation) from Lt. Commander R.E. Maguire (USN), Commanding Officer of 18th US Army Security Agency Field Station, Germany, for contributions to the base during Eagle Project.
Troop 312, Bad Aibling, Germany. Eagle Project: Restoration of all public parks on US Army Security Field Station in Bad Aibling. Order of the Arrow.
AWS EC2 AWS IAM AWS ElasticBeanstalk Salt Github Docker Kibana Vagrant
MicroStrategy Intelligence Server MicroStrategy Mobile MicroStrategy Web Server MicroStrategy Metadata SQL Tableau
SQL Windows Server CentOS Redhat Ubuntu Active Directory Bash
Diamond CollectD CloudWatch StatsD
Salesforce Zendesk Support Central BMC Remedy
Rocket League War Thunder
Two-stage fermentation Kegging Forced Carbonation
English Native speaker
Mark is conscientious, diligent, thoughtful, detailed-oriented and professional. These personality traits allow him to maintain a perfect 100% customer satisfaction on every interaction with prospects and customers over two years running. His technical proficiency combined with polished customer relationship management skills, and flawless follow-through have made him a reliable resource for our users throughout the sales cycle starting from a first demo in the pre-sales stage, and continuing through their subscription and renewals. He always responds favorably to requests for help as he did when he took on the task of creating a technical training curriculum and use it to personally and patiently train our entire sales team. His work ethics, collaboration style and teamwork have earned him the respect of all of his colleagues including myself.Bob Farzami, CEO and Founder, Netuitive
Mark is a multi-dimensional Senior Platform Support Engineer who does an expert job of striking that rare balance between customer advocacy, and managing and shaping the customer’s expectations to align with the company’s priorities. He is both technically proficient and an excellent communicator. Mark led the successful replacement of our customer service support and ticketing platform as one of his first projects and Netuitive, significantly enhancing and modernizing our capabilities, while streamlining our processes. Last year Mark was tasked with adding Technical Account Manager to his title and workload, providing pre-sales engineering support to our sales team and customer prospects, a role he has taken on with full enthusiasm and much success. I would highly recommend Mark for any position that would allow him to apply his wide-array of talents.Hunter Louis, CFO, Netuitive
Mark has a passion and mature skill set to support customers. I have been managing Mark for the last two years at Netuitive. He always receives 100% satisfaction ratings from our customers and that is not an easy accomplishment. We have many customers with very complex environments and requirements. Our support team provides a high level engagement with these customers at more of a consulting level. Mark brings that right mix of technical skills and care for the customer’s success. He also does a great job coming up with creative and new ideas to help our customers. I would highly recommend Mark for any senior level support engineer role.Jason Simpson, Vice President, Netuitive
Mark and I worked together on the Support Team at Netuitive. He is an absolute pleasure to work with. He's knowledgable in many areas and always willing to put forth that expertise to solve the issues put in front of him. Team player all around!Ryan Clagett, Platform Support Engineer, Netuitive
I worked with Mark for about two years primarily in resolving customer issues that involved the performance of our anomaly detection algorithms. Mark was an excellent customer advocate and consistently make the effort to completely understand often very complex analytics so that he could either help me chase down a problem as well as ensure that the customer had all that was needed to resolve the issue. I would not hesitate to place my most important customers in Mark's capable hands.Elizabeth Nichols, Chief Data Scientist, Netuitive
Mark has been an excellent employee for us. He is punctual, reliable, works on an issue until it is resolved and is a pleasure to work with. His strengths include his ability to work well with others and empathize with users and their situations. He has also shown leadership qualities as a summer staff employee. I only wish all of my student employees were as good as Mark. I can only give him my highest recommendation.Joyce Landreth, Assistant Director, Virginia Tech